FNB POOR SERVICE TO ITS CLIENT

I am a FNB client for the past 9 years , i am disappointed and frustrated in the way i received service from FNB,

I had a Personal loan balance of R 71 000.00 with a monthly installment of R 3,333.46 which i have always paid this to date.

On the 11 November 2019 i transferred an amount of R 39 000.00 and then again on the 23 November i transferred an amount of R4 935.00 so in total i transferred an amount of R 43 935.00 and the installment now is R 2 743.13 WHICH IS RIDICULIOUS AS I PAID MORE THAN HALF OF THE INTIAL AMOUNT.

I have called FNB two times on the 20 November 2019 at 12:49 (Mpho) and again 22 November 2019 at 08:48 (Nomhle) which was very rude and no help as i have explained that they need to restructure my loan repayment and told me that no can help me its an internal admin issue to date i have had no support nor help from FNB !