FNB POOR SERVICE PROVIDERS / RATHER PROFIT ORGANIZATION ONLY

I have been with FNB over 25 years , but I really think its time to move our banking services to another provider,

Fnb has taken 4 weeks to open a minor account It has cost me 4 phone calls longer then 20 minutes to get this service active , the consultant said that after they receive the fica documents I will receive an email to confirm receival of documents , then I HAVE TO PHONE AGAIN TO ACTIVATE THE ACCOUNT. What nonsense is this , The consultant should phone me isn't it ?

This seems to be a profit organization and no longer an service banking provider , This is so unacceptable

Now I need to contact the agents again to verify my card details , when I already tried online and no such option exists online/ or on the app.