1 reviews | Active since Feb 2014
FNB Poor Service, Outstanding issues never resolved from 2024
Over the past few weeks, I have experienced ongoing service issues with FNB which have caused significant inconvenience and concern.
At the beginning of February 2026, I suspected *****ulent activity on my account. When I contacted FNB to review the matter, I was advised to cancel all my cards immediately and my profile was subsequently blocked as a precautionary measure. I comp**** fully with the bank’s instructions in order to protect my accounts.
Thereafter, my wife and I went into the branch on 12 February to resolve the profile issue. While her card was successfully issued, I was informed that due to my account being a Premier account, my card would need to be ordered. With the assistance of an FNB consultant, I ordered my replacement card on that same day. During this visit, I also attempted to resolve ongoing issues with my FNB Business Account and was advised to submit outstanding CPIC documentation.
On 16 February, I received an SMS confirming that my Premier card was ready for collection. However, due to continued unresolved matters on my Business Account, I only returned to the branch last Friday to finalise everything in one visit.
Upon arrival, I was informed that both my Business Account card and my Personal Premier card were ready. I again provided the outstanding CPIC 14.3 documentation as requested. However, when it came time to collect my cards, the branch staff were unable to locate my Premier card. Furthermore, despite earlier confirmation, my Business Account card was also not ready.
After spending nearly two hours at the branch seeking clarity, I was ultimately informed that I would need to pay for a new card to be issued. I find this completely unacceptable. The card was ordered through an FNB consultant, I received confirmation that it was ready for collection, and I attended the branch accordingly. The inability to locate the card appears to be an internal administrative issue, and it is unreasonable to expect me to bear the cost of a replacement.
This experience has been neither professional nor reassuring, particularly given that these events stemmed from me acting responsibly to protect my account against suspected *****.
In addition to the above, I would also like to raise a separate matter that remains unresolved. Towards the end of 2024, I lodged a request for access to Udemy as part of the benefits associated with my banking profile. A consultant contacted me around March/April 2025 regarding this matter, but despite the discussion and my follow-up — including lodging a complaint via HelloPeter — the issue has never been resolved and I have received no further feedback. This has now been outstanding for several months without resolution.
Overall, I am deeply dissatisfied with the level of service received. As a Premier client, I expect a higher standard of accountability, communication, and professionalism.
I would appreciate urgent feedback and resolution on:
The re-issuance of my Premier card at no cost to me. Clarity regarding my Business Account card. A formal update on the outstanding Udemy access request. An explanation as to how this situation was allowed to occur.
I would like to inform you of the ongoing service realted issues that have still not be resolved. This will be my last time for reaching out to FNB. After we last spoke to FNB reached out to me an sorted my FNB Business Card out. But have still failed to have my Aspire Fustion card sorted out.
After 4 days after this complaint was lodged, a service advisor contected me to arrange for my Funsion Premier account to be sorted out.The gnetlmen advised me that a card would be ordered which I still have recieved no feedback from (No SMS has been sent to me, or any card exists on my FNB App which states ready for collection) Its 3 weeks later and im still sitting as a dissatified customer. Secondly my Ebucks UDEMY is still not working and have had no feedback from anyone ever since FNB jumped to try sort out my issue. Could I please have feedback 1. My Premier card and when I will recieve it? 2. An update on my Udemy Query?
The thing im noticing here is that FNB are prepared to help me with my issues but no one is willing follow through and see that anything is properly resolved to the end. I cannot keep following up with fnb and babying a world class bank.
Please Help!!!!
I would like to inform you of the ongoing service realted issues that have still not be resolved. This will be my last time for reaching out to FNB. After we last spoke to FNB reached out to me an sorted my FNB Business Card out. But have still failed to have my Aspire Fustion card sorted out.
After 4 days after this complaint was lodged, a service advisor contected me to arrange for my Funsion Premier account to be sorted out.The gnetlmen advised me that a card would be ordered which I still have recieved no feedback from (No SMS has been sent to me, or any card exists on my FNB App which states ready for collection) Its 3 weeks later and im still sitting as a dissatified customer. Secondly my Ebucks UDEMY is still not working and have had no feedback from anyone ever since FNB jumped to try sort out my issue. Could I please have feedback 1. My Premier card and when I will recieve it? 2. An update on my Udemy Query?
The thing im noticing here is that FNB are prepared to help me with my issues but no one is willing follow through and see that anything is properly resolved to the end. I cannot keep following up with fnb and babying a world class bank.
Please Help!!!!