1 reviews | Active since Apr 2011
Fnb poor service of atms
<p>Yesterday I was supposed to have made deposits into my business account. The second deposit ate my money and spat out a receipt stating my deposit is being cancelled. This was at the malvern fnb atm where only 1 atm was accepting deposits. This is not the first time I have had this problem and it is so frustrating and unacceptable. I also make deposits using the chatsworth fnb atm and keep having this problem every second or third month. Can fnb not have their atm serviced daily or twice on a weekend especially if it's monthend? Now I need to complete a form to have MY money credited to my account and wait 10 days before I need to follow up again as no one advises whether the money has been credited or not unless I call in. My private banker has limited access to my business account and I do not have a specific person to contact with business banking. I find this very inconvenient where I need to speak to different people each time about my business account. Is my business to small to be allocated a specific banker to assist with my business banking needs?not good at all....</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
I have been contacted already by Mabongi from the branch who is assisting. I am still waiting for my credit though. Funnily enough this morning the same thing happened at the upper fnb at chatsworth. I have sent this receipt as well to Mabongi as I don't have time to wait in queues at the branch for fnb stuff up. Can this please be sorted out? It's been 6 days already since my first complaint and I'm still waiting for MY MONEY to be credited to MY ACCOUNT.
I have been contacted already by Mabongi from the branch who is assisting. I am still waiting for my credit though. Funnily enough this morning the same thing happened at the upper fnb at chatsworth. I have sent this receipt as well to Mabongi as I don't have time to wait in queues at the branch for fnb stuff up. Can this please be sorted out? It's been 6 days already since my first complaint and I'm still waiting for MY MONEY to be credited to MY ACCOUNT.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
It's now 2 weeks since my complaint. I have seen Mabongi last week at the queensburgh fnb but do not yet know if my account has been credited. Furthermore no one has contacted me from the chatsworth fnb?Mabongi advised me that the chatsworth branch will assist with their faulty atm.this is not my fault that ur arms do not work properly. Why must I now be expected to go to different branches to sort out fnb mess? I'm tired if your silly automated replies on the hellopeter website but there's no action.just words spoken.what is the use of winning awards for innovation etc when simple assistance is required but can't be given.I have already mentioned that I may not take calls as I'm on the road alot and preferred correspondence.please sort your mess out.
It's now 2 weeks since my complaint. I have seen Mabongi last week at the queensburgh fnb but do not yet know if my account has been credited. Furthermore no one has contacted me from the chatsworth fnb?Mabongi advised me that the chatsworth branch will assist with their faulty atm.this is not my fault that ur arms do not work properly. Why must I now be expected to go to different branches to sort out fnb mess? I'm tired if your silly automated replies on the hellopeter website but there's no action.just words spoken.what is the use of winning awards for innovation etc when simple assistance is required but can't be given.I have already mentioned that I may not take calls as I'm on the road alot and preferred correspondence.please sort your mess out.
I'm still waiting for feedback from fnb. Has my account been credited yet for both the errors at your malvern n chatsworth atms? I advised the malvern staff I'm on the road daily and would prefer email correspondence but no one has even provided feedback to me?this is the lack of service I was talking about in my complaint. I completed the form at malvern fnb but not at chatsworth fnb as I sent the lady the receipt cancellation of my deposit via email. What is going on?can a competent person please let me know via email ASAP?
I'm still waiting for feedback from fnb. Has my account been credited yet for both the errors at your malvern n chatsworth atms? I advised the malvern staff I'm on the road daily and would prefer email correspondence but no one has even provided feedback to me?this is the lack of service I was talking about in my complaint. I completed the form at malvern fnb but not at chatsworth fnb as I sent the lady the receipt cancellation of my deposit via email. What is going on?can a competent person please let me know via email ASAP?
This is so frustrating...I am still waiting for an email from fnb confirming my money has been credited to my account!!!this is going on for 3 weeks now....I have logged onto my online banking profile but fnb does not show any credits as the atms are serviced by external providers who make payment. I AM ASKING AGAIN FOR SOMEONE FROM FNB TO CONFIRM WHETHER THE CREDIT WAS DONE OR NOT!!!!
This is so frustrating...I am still waiting for an email from fnb confirming my money has been credited to my account!!!this is going on for 3 weeks now....I have logged onto my online banking profile but fnb does not show any credits as the atms are serviced by external providers who make payment. I AM ASKING AGAIN FOR SOMEONE FROM FNB TO CONFIRM WHETHER THE CREDIT WAS DONE OR NOT!!!!