FB
FARHAAN B

1 reviews | Active since Jul 2016

23 Apr 2018, 21:20

FNB POOR SERVICE NUMBER ON E

SO I WILL ACKNOWLEDGE THAT A CONSULTANT HAS TRIED TO CONTACT ME. YET I WAS BUSY AS WORK. I FURTHER WOULD LIKE TO ADD TO MY COMPLAINT I TRIED CALLING THE CALL CENTER I WAS TRANSFERED FROM ONE DEPARTMENT TO ANOTHER FOR 20 MINUTES WHEN I GOT TO THE CONSULTANT SHE WANTED MY ACOUNT DETAILS HOW MUCH WAS DEPOSITED IN TO MY ACCOUNT AND WITH DRAWN. I COULD NOT ANSWER WHEN I TOLD I NEED A NEW DEVICE SHE HAD TO TRANS FER THE CALL WHEN I TRIED TO ASK HER NAME SHE REFUSED TO IDENTIFY HERSELF AGAIN

I HAVE BEEN TO VARIOUS BRANCHES KROONSTAD ODENDAALSRUS WELKOM BRANDWAG

SEEKING THE FNB CONNEXIS DEVICE FOR R50 THE FNB WEBSITE IS STILL ADVERTISEING THE PRODUCT . I WILL NOT ACCEPT THE EXCUSE THAT THE SITE MUST BE UPDATED ETC .

FNB HAS MY EMAIL ADRESS RESPOND ON MY EMAIL IF I CANNOT ANSWER

WHY MUST A GET A CREDIT CHECK AND NOT PAY R350 IF I CAN NOT PASS THE CHECK.

I DEMAND THAT THE DEVICE FOR INTER BRANCH TRANSFERED FOR ME.. IF MY CLOSEST BRANCH DOES NOT HAVE.

I WILL NOT ACCEPT LOUSY EXCUSES AS FNB IS REALLY ****ING ME OFF

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Apr 2018, 09:47
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***