1 reviews | Active since Jul 2016
FNB POOR SERVICE NUMBER ON E
SO I WILL ACKNOWLEDGE THAT A CONSULTANT HAS TRIED TO CONTACT ME. YET I WAS BUSY AS WORK. I FURTHER WOULD LIKE TO ADD TO MY COMPLAINT I TRIED CALLING THE CALL CENTER I WAS TRANSFERED FROM ONE DEPARTMENT TO ANOTHER FOR 20 MINUTES WHEN I GOT TO THE CONSULTANT SHE WANTED MY ACOUNT DETAILS HOW MUCH WAS DEPOSITED IN TO MY ACCOUNT AND WITH DRAWN. I COULD NOT ANSWER WHEN I TOLD I NEED A NEW DEVICE SHE HAD TO TRANS FER THE CALL WHEN I TRIED TO ASK HER NAME SHE REFUSED TO IDENTIFY HERSELF AGAIN
I HAVE BEEN TO VARIOUS BRANCHES KROONSTAD ODENDAALSRUS WELKOM BRANDWAG
SEEKING THE FNB CONNEXIS DEVICE FOR R50 THE FNB WEBSITE IS STILL ADVERTISEING THE PRODUCT . I WILL NOT ACCEPT THE EXCUSE THAT THE SITE MUST BE UPDATED ETC .
FNB HAS MY EMAIL ADRESS RESPOND ON MY EMAIL IF I CANNOT ANSWER
WHY MUST A GET A CREDIT CHECK AND NOT PAY R350 IF I CAN NOT PASS THE CHECK.
I DEMAND THAT THE DEVICE FOR INTER BRANCH TRANSFERED FOR ME.. IF MY CLOSEST BRANCH DOES NOT HAVE.
I WILL NOT ACCEPT LOUSY EXCUSES AS FNB IS REALLY ****ING ME OFF
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
