FNB – Poor Service, No Real Follow‑Up, Just Generic Replies

I’m writing this review to warn others about my recent experience with FNB. I asked them to investigate and reverse two interest charges that were incorrectly app**** to my credit card — charges that appeared even though sufficient funds were available in my linked account.

Instead of addressing the real issue (a likely system or debit‑processing error), I got a generic response claiming “insufficient funds.” There was no serious attempt to understand or resolve the problem. They closed my case, offered no explanation, and didn’t even ask for my bank statements or screenshots although I offered.

This kind of response — closing the case without meaningful communication or real investigation — feels dismissive and shows a lack of respect for the customer. It’s a poor reflection on a major bank.

If you bank with FNB: double‑check your statements carefully. Don’t assume automatic payments will always process correctly.