FNB - POOR SERVICE, JUST LIKE THE OTHER BANKS

My credit card was de*****ed by **** on Saturday, 03/03/18. I report this incident to FNB's 24 hour contact center, ********** , on the same day approximately 6 hours later. The call agent advised me to get an affidavit and a case number if possible and send all of the applicable documents and information to ********** I could not get the affidavit because I needed a stamped bank statement first. I got the bank statement and the affidavit on Monday 05/03/2018, but had to wait for a case number. I sent everything to ********** on Monday 05/03/2018 at around noon, indicating I am waiting for my case number. I received an automatic response indicating ********** should be CCéd in all ***** reports. I forwarded the email to both ********** and ********** with the information needed indicated in the automatic response. the automatic response email indicated I would be contacted within 48 hours. On Wednesday 07/03/2018 afternoon after 48 hours, I had still received no response and sent a follow up email, indicating I am still waiting for my case number. A week later, Monday 12/03/2018, with no response I sent another follow up email with my case number and I am still waiting for any response from FNB other than an automatic response.