FNB poor service just continues

People, stay away from FNB. I raised a complaint on 25 January 2024 on this platform after struggling to get feedback from FNB from August 2023.

FNB is quick to reply and someone from the Complaints Resolution Team reaches out to you. This is all an act. Once they reach out to you and you respond to them, you get ignored. I have reached out to Cherelle Smith and the Resolution Team for an outcome to the investigation but get ignored. So first 5 months of trying to resolve the issue on my own, to almost 3 months of being ignored, that is FNB service for you.

Thank you FNB but I will be sourcing other banks and once I have found a suitable option, will be closing my accounts with you.

People, don't be fooled by the Private Banking package option also, they limited in what they can do. FNB standards have dropped over the years.