fnb poor service is a norm i see

it saddens me that i have to write here once again,but after looking at the reviews now fnb is actually a norm to provide bad service especially with your telephone service. i gave you a compliment but i guest that was the luck off the draw. a natasha called me today this morning at 9:00 and i still did not hear from her again. all i want is my money back please and then ill actually start looking into banking with another bank and i think ill start something where people should see that fnb actually dont really care about there clients at all. once again im on hold waiting to speak to a consultant for hours. how do you guys even allow this nonsense. we are working people that cant spend a few days on the phone trying to get hold of our bank. you promote that you are a bank activate as we are active but im sorry this is trully shocking for me.