RT
Randal T
1 reviews | Active since May 2022
24 Nov 2022, 15:01
FNB poor service
Waiting for 9 days for an atm card from First Nat Bank. Was told 3 to 5 days. Called the branch twice on Tues and both occassions the calls were dropped. Went to the branch yesterday and was told they will call the courier and then contact us in a day or two.
It's month end and we have no access to the funds in the account. Surely Fnb can do better than this.
Helpful (0)
Replies (1)0
Replies (1)RT
Randal T's updateReviewer Update
25 Nov 2022, 12:05First National Bank.
I realised yesterday the phone number given was not in working order for the courier to contact us. There is an email address for this account number whereby the bank could have contacted us.
To clarify there is no internet banking on this account and on Wednesday 22 November the consultant was told not to send the card to N1 city branch, yet i was told yesterday that the branch was instructed to send the card to N1 City. It is impossible to speak to someone at the branch as my calls get rerouted to call centre.
Surely Fnb can do better than this.
I realised yesterday the phone number given was not in working order for the courier to contact us. There is an email address for this account number whereby the bank could have contacted us.
To clarify there is no internet banking on this account and on Wednesday 22 November the consultant was told not to send the card to N1 city branch, yet i was told yesterday that the branch was instructed to send the card to N1 City. It is impossible to speak to someone at the branch as my calls get rerouted to call centre.
Surely Fnb can do better than this.
RT
Randal T's update25 Nov 2022, 12:05
Reviewer Update
First National Bank.
I realised yesterday the phone number given was not in working order for the courier to contact us. There is an email address for this account number whereby the bank could have contacted us.
To clarify there is no internet banking on this account and on Wednesday 22 November the consultant was told not to send the card to N1 city branch, yet i was told yesterday that the branch was instructed to send the card to N1 City. It is impossible to speak to someone at the branch as my calls get rerouted to call centre.
Surely Fnb can do better than this.
I realised yesterday the phone number given was not in working order for the courier to contact us. There is an email address for this account number whereby the bank could have contacted us.
To clarify there is no internet banking on this account and on Wednesday 22 November the consultant was told not to send the card to N1 city branch, yet i was told yesterday that the branch was instructed to send the card to N1 City. It is impossible to speak to someone at the branch as my calls get rerouted to call centre.
Surely Fnb can do better than this.