NK
Ndumiso K
1 reviews | Active since May 2015
11 Jun 2020, 09:02
FNB POOR SERVICE
on the 25 May 2020, bought airtime and it was never credited to my cellphone number, called FNB and they told me their app had some issues and they will investigate and refund me within 3 days. BEEN WAITING, more than 15 days later i give then a call this morning and they tell me they will look into this and escalate the matter. I WANT MY REFUND not this reference number CAS-***-T2T6K3. TYPICAL OF FNB POOR SERVICE.
WHY AM I BANKING WITH FNB?????????
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Replies (1)NK
Ndumiso K's updateReviewer Update
11 Jun 2020, 22:45FNB this is getting pathetic now, after more than 15 days of your investigation this is the best you got (see FNB official response below)? I called Vodacom myself to verify this feedback you are alluding to and paid to get the itemized billing that shows no airtime was ever topped up on that day or days after that, which equal the money FNB debited on my account. Please show me your proof, you have my contact details.
"FNB: Complaint *** has been resolved. both transactions were successfully topped up as per feedback from Vodacom."
"FNB: Complaint *** has been resolved. both transactions were successfully topped up as per feedback from Vodacom."
NK
Ndumiso K's update11 Jun 2020, 22:45
Reviewer Update
FNB this is getting pathetic now, after more than 15 days of your investigation this is the best you got (see FNB official response below)? I called Vodacom myself to verify this feedback you are alluding to and paid to get the itemized billing that shows no airtime was ever topped up on that day or days after that, which equal the money FNB debited on my account. Please show me your proof, you have my contact details.
"FNB: Complaint *** has been resolved. both transactions were successfully topped up as per feedback from Vodacom."
"FNB: Complaint *** has been resolved. both transactions were successfully topped up as per feedback from Vodacom."