FNB poor service

Every time I deal with FNB home loans it becomes a very stressful experience. My husband and I have been loyal customers of FNB for 25 years now we both work for the government, mid management positions with 20 years loyal service. We have never skipped or missed a home loan payment, never asked for a payment break. We have a good credit score, FNB keeps offering me personal loans of R300 000, I have a private wealth credit card with R150 000. We app**** for an additional bond and it was approved but came with many complicated conditions. In march 2022 we app**** for a re-advance of only R100 000 which we had already paid into our bond, This is a re-advance, this does not increase the original amount of the bond of R1 million. FNB refuses to allow us to access these funds although we were under the impression this is an access bond. They insist on monitoring how I spend these funds which they insist on releasing to me in portions. This attitude from FNB to treat me as an *********** and irresponsible child is so insulting. FNB is prepared for me to dig myself deeper in to debt with a personal loan because it has 27 percent interest rate. They keep throwing unsecured debt at me as the alternative option. I am too deep in to FNB to really get out overnight although this is my plan. Just a word of advice for hard working South Africans who are looking at FNB to finance their home, please look else where. This is definitely not the bank to build your future with.