FNB poor service

Today I experienced some really poor service from FNB forex. I did a transfer to a beneficiary linked to my account. I did the transfer a week ago. The funds have been taken out of my account but not yet received by the beneficiary. I was told by the call centre that in order to fix the problem I must pay R150. I told them that this was not acceptable. I was then told to hold on while they spoke to the back office for assistance. After 15 minutes plus on the phone I was cut off. Nobody has called me back. This is just another example of the poor service we as customers are expected to put with. The customer means nothing. Must be nice to have a business where you provide poor service, make a profit and don’t need customers. Why should we as customers be treated so badly and given such poor service?