FNB poor service delivery

I opened an account with FNB last week. I received confirmation that the account was open and my card was delivered to me on Thursday.

I updated my banking details with my payroll department and got a text this morning to say that the money has been paid to my account. After logging into my internet banking and saw there was nothing I called the bank and was assured that the money would be in my account by tomorrow.

After asking a few colleagues at work who bank with the same bank if they got their money, I went to the FNB BRANCH and was told that my account was missing verification documents.

This was way to late, as the contact center was finished working and the branch could not assist me.

Ultimately, if I was told this morning that my account had missing documents, I would have taken the documents into the branch much earlier. But due to the incompetence of FNB staff, there was nothing the branch could do to assist me as it is to late.

If the agent did her job correctly she would have seen that I was not going to get the money tomorrow and that it was a fault on my side. But she told me I was going to get my money tomorrow. Clearly she never opened my account.

This is the most pathetic service I have received from a bank. I regret making the move to FNB.

Why would you send account confirmation and a bank card before verifying an account?

Why would you not assist your customers who call and give them false information?

Why would you not call me to tell me that even though my card was delivered and the account confirmation was sent that I was missing documents?

How is this my fault and FNB are not taking responsibility?

This is pathetic.

Please call me with a solution ASAP!

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