BC
Brynmor C
1 reviews | Active since Apr 2019
02 Apr 2019, 11:04
FNB poor service delivery
How long does it take to process a FNB credit card consumer delegation of authority query when a process form was sent on the 9th of March and I was told it will take 7 to 14 days it is almost a month ago. Emails have been sent saying it has been escalated. All forms and attached documents have been sent. Up until this moment no service has been delivered. I did not expect this from FNB what has happened to "how can we help you" ?
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Replies (2)
FNB (First National Bank)'s replyOfficial
02 Apr 2019, 13:42Good Day, Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply02 Apr 2019, 13:42
Official
Good Day, Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Kind Regards, Hello Peter Complaints Team *** (option one)
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Brynmor C's updateReviewer Update
02 Apr 2019, 13:53Thanks for the feedback I will wait for your department to contact me
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Brynmor C's update02 Apr 2019, 13:53
Reviewer Update
Thanks for the feedback I will wait for your department to contact me