FNB - Poor Service

I have called the call center for the since last. I even went to the bank personally as I wanted assistance with an update on my ITC profile and I have not received any help and have been put through to different people and departments back and forth.

Please assist as I have been in contact with lots of different people from the bank and it is becoming tiring as I'm not getting anywhere.

I'm been told that I need to speak to the collections and legal department but still I am not getting assistance from neither of them.

There's one lady that I spoke to a month ago that said they will update my profile at the bank and that I'll receive an email when 24hrs but til this day I haven't received anything. And that I'll receive an update on my credit profile within 7 days but nothing has changed.

Please urgently assist me as it's been long overdue.

Regards,