FNB poor service

Hello Peter,

I have been double debited by fnb on my personal loan and have requested a reversal herewith i have been told that because i do not have an arrangement my account is in an arrears, I have had an arrangement and no communication was made to inform of the double debit taking place, each time i ask a question i am told something else. I have been in an accident and cannot afford to be paying double on a loan which I have stated to one of the consultants, but they have ignored this. today I have taken out a loan with wonga and as soon as the r800 was deposited into my account fnb once again took these funds I am disappointed with the service of this bank my pay date is only the 25th and they have been deducting money from me beforehand. I have previously asked about transactions going off on my account and they have still not resolved this. even the complaints line ignores what you have to complain about.

this is upsetting i have ptsd and still have to deal with all this.