FNB Poor Service!!!

I requested for FNB Home Loans to change my Debit order to the last day of the month of which they confirmed it was done - this was in October and every month my debit orders have been bouncing because the consultant did not make the changes yet confirmed that the changes have been done. My account has been in arrears because of this. I requested for my phone call recording but the other consultant by the name of Sechaba and he put me on hold and didn't get back to me. I called again but I am being sent from pillar to post. The self service on the app is also a nightmare as nothing ever works there.

The consultants take forever on the calls and put you on hold without letting you know why they are putting you on hold.