FNB POOR SERVICE!!!

I am honestly tired of FNB!!! My account was reported falsely by someone who then called the ***** department to withdraw the case and they said 14 days it should be fine and that was 2 months ago and I still have no access to my account!!! And I can’t do a follow up since he opened the case and claims there was no communication sent on email when I request his case/ref number so I can do the follow up myself!!! It’s been 2 months now… I had money on my ewallet which was also ****** by FNB employees as I was restricted from accessing it but still disappeared from my ewallet account!! With a suspicious reference and to think i can’t send an ewallet no withdraw but still disappeared from my account!!! I need my account back!!! It’s been over 2 months!! The lady I spoke to was also unprofessional at all!!! Told me to call the ***** dep, can’t she assign the matter to that department.. you mean after staying on the line for more than 40 mins then told to call again!!