Fnb poor service

Poor service from the app chat, yesterday I enquired about my Ewallet to be relinked with easy zero account and a case was logged cas-***0-k4t5v8, then today I sent a chat and I was sent from pillar to post first consultation I chatted with Phuti in the middle of assisting he just disconnected and dissappeared without solving my problem, then came Dolly who wasn't even trying to solve my problem not even interested again she disconnects I guess fnb is having connection issues, then Neo comes in I have to start over again showing no interest I'm rushed without getting answers for my complaint and once again neo cut the chat without assisting then comes Lerato she text 1 moment pls, then her next text is she's waiting for my response, still my case is not solved after the 24hr turn around time. I've been complaining so much about fnb the past 2 months I think after 17 years of being with fnb it's time to move on cause it's not making sense to b paying so much charges and not getting a service. My Ewallet was working fine linked to my easy zero I noticed after 2 Ewallet that the Ewallet money no longer appear on easy zero. Why must I suffer for a system error that I did not create. If it's not you doubling debit order to get more charges it's something else myb this is a sign to move on