FNB poor service caused by DSV really poor follow through

Item: FNB (First National Bank)
Rating: 1
Author: Faisal H

DSV called me about my FNB Card but when the call was cut due to network failure didn't bother to call me back.

I had to send emails and quote my reference in order to try to get my credit card. Still very very delayed. FNB quoted 3-5 days but its been 9 days and I still don't have my new credit card. Very terrible service. FNB should cancel their contract as it brings their brand into disrepute.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

30 Sept 2019, 16:42

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply30 Sept 2019, 16:42

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***