FNB Poor Service

Recently had ***** on my virtual card which is taking forever to resolve and resulted in me needing to delete my virtual card. Today wanting to make a purchase online so decided to create a new virtual card, told can't because I no longer have an overdraft my account needs to be downgraded. Mind u overdraft has been paid probably almost a year ago. I have been created and deleting virtual cards during this time regularly yet today I am told I have to wait 7-10 working days for the change to happen so I can get a virtual card to make my online purchase. Interesting how FNB's lack following their own processes is penalizing me from using a virtual card to make my online purchase which needed to be done today. To top it off literally every single agent is either transferring me or avoiding the question or end the chat with are u there..... They certainly have a master's in avoidance must be apart of their SOP's! I am so frikken disgusted!