FNB POOR SERVICE

I would really love to share this bad experience from fnb, I am really hurt and disappointed by the service I received from fnb, especially their card dispute. My heart is really broken honestly. There's money that was debited from my account on the 22nd November 2023 and they keep sending me emails asking me to send forms I have already sent 3 times, I have given them enough time to deal with this issue and still no progress, I received an email this morning, they still asking for the same forms on the email, I really don't know what to do anymore. Firstly I'm not informed of the process they are going to use to deal with my issue and Also they don't even tell me of their turn around time, but I was patient enough to give them all the time I think they needed. I still don't have money and we are now approaching January 2024 with my issue not resolved. You can imagine the emotional distress they put me through, I cannot stress enough that I need the money that was taken from my account. I am still waiting for help from fnb and it seems like no one is willing to assist me. One thing I don't understand is if my query is assigned to 1 person or different people because I keep receiving the same email over and over again. BELOW IS THE EMAIL THEY KEEP SENDING and I have sent the documents 3 times already!!! I AM REALLY ANNOYED AND DISTURBED BY THIS!!!

Dear Miss Makibelo,

Thank you for your recent Debit card transaction dispute query reported via the FNB App.

Please provide us with the following information in order for us to investigate and assist with the disputed transaction/s on your account:

Evidence of communication between you and the merchant. Proof of cancellation and refund request. Proof of paid by other means or decline slip.

Kindly email the documents to card********

Please quote this reference ..... on the subject line for all email correspondence relating to your dispute.

Regards, Card ***** & Disputes | FNB Consumer Card *****