FNB poor service and ***** protection.

WHAT A PITY THAT I CAN'T DO THE REVIEW WITHOUT GIVING AT LEAST ONE STAR. FOR THEIR PATHETIC SERVICE, THEY SHOULD GET NOTHING.

On 25 October 2020 I noticed that an amount of R836,27 was reserved for purchase at Quizlet.com. As I don't know this company/site, I immediately phoned FNB and reported the suspected ***** on my account. The lady took my details and informed me that they can't stop the purchase and will refer to their ***** department. She supp**** a reference number. She also canceled my card and said she would order a new one. This was also charged at R120 against my account. 1. On 28 October 2020 I phoned the ***** division and had to listen to their "your call is important" for almost 45 minutes with no answer.

2. At that stage, there were only a R1.00 balance and nobody can tell me why the transaction was not denied due to no funds.

3.I was also told that they can't close the account until the outstanding amount is settled.

Very poor and pathetic service from FNB.

2I asked them to close the account as they