FNB POOR SERVICE

I am completely speechless with the poor service from the FNB *****/care desk money was taken from my account more then a month ago. The sameday this was discovered i reportednit and got a fraus case no from Fnb (***) after i receveived no feedback 1 month later from FNB i called them and enquired about the case/claim for me to be refunded. On 10 July i spoke to a agent on the secure chat app called Rookhshana who advised me that my money would be paid by week ending 14 July 2023 this however never happend on the same day i spoke to another agent via the secure fnb chat app and Dylan helped me he however said the case was never completed and contiued to ask me additional questions regarding the issue. I was then informed bh Dylan that i will not be paid backnmy money that friday hence the case was not completed. I LAID A COMPLAINT ON SATERDAY 15 JULY 2023 WITH HELLO PETER and up to now no call what so ever received from fnb i once again had to call them and was told someone will call me urgently and guess what??? No one called!!! So what else am i to do, to get assistance and get my lost money back. When this matter is handled i am going to close my 3 FNB accounts and go else where.