LM
Lucky M

1 reviews | Active since Jul 2011

02 Jan 2024, 10:18

FNB Poor service

FNB ***** department it take forever to refund excess fee, to day I spent 1 hour 30 minutes waiting for agent to update me , that poor service

0
Replies (3)
LM
Lucky M's update03 Jan 2024, 13:01
Reviewer Update
Hi

Still no hope , I haven’t received payment, it’s even worse I am currently at the branch centurion lifestyle the only thing the can do is to dial a ***** number and keep me waiting on the phone , the worst customer service
LM
Lucky M's update04 Jan 2024, 08:41
Reviewer Update
I called today agent told me case has been escalated to management four times , nothing she can do she is going to escalate again
LM
Lucky M's update04 Jan 2024, 08:46
Reviewer Update
Currently matter has been sent to manager Lehlogonolo still nothing