FNB POOR SERVICE

This is my second review of the same issue that i lodged the review previously of my money that was mistakenly transferred to my old credit card account which is closed but FNB decided on their own to link it to my Banking APP by mistake. i lodged a complaint after i was not assisted by the bank to get my money transferred back. i received an e-mail from Sibongile Maphasa last week Wednesday in the morning that i will get my refund within 24/48 hours but to date i have not received my money back, mind you this transaction happened end July or beginning of August. am still struggle to get help or my refund. i bank with them, what is the hold up. am so defeated by this.