1 reviews | Active since Jan 2022
FNB poor service
I am an Attorney who opened an estate late account on hehalf of a client at FNB Main Street on 13 Nov 2023.
On 7 Dec 2013 I received funds on the account but when I attempted to transacts I could not.
I went to Main Street branch on 8 Dec 2023 to enquire and I was advised there was a hold on the account because one of the IDs was not scanned when I opened the account.
The said ID was scanned on 8 Dec 2023 and I was told the hold would be removed within 48 hrs but that did not happen.
I have been to Mall of the South branch about 4 times to follow up on this and also called their fiduciary department twice but the hold has not been remove til this day.
This bad service/experience has caused a great deal of inconvenience to me and my client and also cast doubt on my reputation to my client.
I have been with FNB business since 2014 but this has made me doubt their reliability
Despite your prompt on Monday by giving me reference for my complaint and having uour Khuthatso calling promising to give me feedback before end of business day, nothing has happened.
I called the complaints department on 19 Dec 23 and spoke to Emanuel Nxumalo who refused to be provided with the complain reference because it meant nothing to him and he does not even know the Khuthadso who called me. He promised to do his own investigation and get back to me but he never did.
Later on 19 Dec 23 I received an email from deceasedestates@ fnb.co.za requesting an updated Power of Attorney which is an indication that it aas then that you started looking into this matter.
Nevertheless I duly comp**** but when I follow up today on 21 Dec 23 and being the phone for 46 minutes fighting to speak to line/team manager who can remove the hold, all I got is an excuse that you're having a backlog and working with a skeleton staff from your Arnold Ronain. He does not know how long I have wait for my query to be resolved.
Still I do not know where I stand and what I need are my options to close that account and take my business to another institution that treat their clients better.
Despite your prompt on Monday by giving me reference for my complaint and having uour Khuthatso calling promising to give me feedback before end of business day, nothing has happened.
I called the complaints department on 19 Dec 23 and spoke to Emanuel Nxumalo who refused to be provided with the complain reference because it meant nothing to him and he does not even know the Khuthadso who called me. He promised to do his own investigation and get back to me but he never did.
Later on 19 Dec 23 I received an email from deceasedestates@ fnb.co.za requesting an updated Power of Attorney which is an indication that it aas then that you started looking into this matter.
Nevertheless I duly comp**** but when I follow up today on 21 Dec 23 and being the phone for 46 minutes fighting to speak to line/team manager who can remove the hold, all I got is an excuse that you're having a backlog and working with a skeleton staff from your Arnold Ronain. He does not know how long I have wait for my query to be resolved.
Still I do not know where I stand and what I need are my options to close that account and take my business to another institution that treat their clients better.