FNB Poor service.

FNB is non responsive to issue regarding Disputes. I had an amount showing as pending on my Debit card. on morning of 1 June 2020 This was apparently a repeat deduction from a year ago when I purchased an online course. When I logged the dispute I was told 5 working days. I have neen on the phone even up until Monday 15 June with no response. I now get a whats app to say that I must prove I stopped the payment and/or agreement before this date. Lets firstunderstand that this was a debit card that I cant do any transaction without an OTP number or pin number. If a repeat payment was not authorized by OTP it should not have gone off in my opinion. Second FNB does not respond as suggested within the 5 working days. and FNB when or if they respond its via SMS 17 days later.

This is service? Personal Banker?

After near 10 years with the bank maybe they assume I will always be loyal. If you looking at a bank? If you looking for service? Let this on pass. I know I will not win the money battle with the banl, but I can be honest.

They dont communicate, but we can.........AVOID FNB!!!!!