uB
umar B
1 reviews | Active since Dec 2015
17 May 2024, 12:59
FNB poor service
I settled my account and received a paid up letter on the 26 March 2024. I was told that the account will be closed within 21 days.
To date, my account is still open. FNB handed the account over to a debt collector even though I already received the Paid up letter.
Every time I call FNB, I get told to to call a certain number which goes to straight to voicemail and then the call drops.
How difficult is it to just close your account?
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umar B's updateReviewer Update
20 May 2024, 09:49to date, only someone from the complaints department contacted me. I was advised that someone from the aspire account/ cheque account department is going to call me to get this resolve.
I'm still waiting for that call to happen.
Today I received a statement for that specific account(that was meant to be closed already)
My question is still, Why has the account been handed over when I have already been issued with a Paid-up letter??? Luckily, I acted before the debt collector called me.
I've made numerous phone calls to FNB and No One can help me because " the account has a hard-hold' on the account. I've taken my time, effort and money to wait on the call and also went to the branch for assistance. No one can help me!!!
I don't think that what FNB has done is legal or ethical at all
Just close my cheque account!!! That's all I ask
I'm still waiting for that call to happen.
Today I received a statement for that specific account(that was meant to be closed already)
My question is still, Why has the account been handed over when I have already been issued with a Paid-up letter??? Luckily, I acted before the debt collector called me.
I've made numerous phone calls to FNB and No One can help me because " the account has a hard-hold' on the account. I've taken my time, effort and money to wait on the call and also went to the branch for assistance. No one can help me!!!
I don't think that what FNB has done is legal or ethical at all
Just close my cheque account!!! That's all I ask
uB
umar B's update20 May 2024, 09:49
Reviewer Update
to date, only someone from the complaints department contacted me. I was advised that someone from the aspire account/ cheque account department is going to call me to get this resolve.
I'm still waiting for that call to happen.
Today I received a statement for that specific account(that was meant to be closed already)
My question is still, Why has the account been handed over when I have already been issued with a Paid-up letter??? Luckily, I acted before the debt collector called me.
I've made numerous phone calls to FNB and No One can help me because " the account has a hard-hold' on the account. I've taken my time, effort and money to wait on the call and also went to the branch for assistance. No one can help me!!!
I don't think that what FNB has done is legal or ethical at all
Just close my cheque account!!! That's all I ask
I'm still waiting for that call to happen.
Today I received a statement for that specific account(that was meant to be closed already)
My question is still, Why has the account been handed over when I have already been issued with a Paid-up letter??? Luckily, I acted before the debt collector called me.
I've made numerous phone calls to FNB and No One can help me because " the account has a hard-hold' on the account. I've taken my time, effort and money to wait on the call and also went to the branch for assistance. No one can help me!!!
I don't think that what FNB has done is legal or ethical at all
Just close my cheque account!!! That's all I ask