FNB poor service

When basic processes, such as capitalising money on a home loan, suddenly become complicated or inconsistent, it undermines trust in the bank’s competence. Filling out forms for something previously done in-app is a step backwards, especially when no one seems to have clear answers, and the supposedly private banker is unavailable and unresponsive. That lack of continuity and accountability is exhausting. It seems it is time to move on to another bank. FNB SERVICE REALLY SUCKS