FNB Poor Service

HelloPeter

I am not happy about the service I received from FNB Personal Loans Department.

Firstly, early June 2021 I made arrangement with (DebtIn) where FNB handed me over, for a debit order to go through on the 23rd of June - The debit order did not happen, I phoned DebtIn to find out why, they said because FNB took the account away from them.

I phoned FNB, I held on the line forever - eventually I got hold of someone, I explained my case - he said hold on - again I held the phone for way too long until they hang up the phone,

The following day, I phone FNB again, the guy I found was not friendly, I explained my case to him as well, he said I need to talk to their legal team, he transfered my call, again I held the phone until it hang up.

Why do I have to struggle like this when I just want to arrange for a debit order with FNB?

Why am I not getting help when I have spoken to several FNB staff? They all say "How can we help you" BUT THEY HAVE NOT COME CLOSE TO EVEN TRY HELPING ME.

Next thing they will do is to blacklist me saying I do not make, and they will do this very quickly. Why?