1 reviews | Active since Mar 2017
FNB Poor Service
<p>I accidently deposited money to a wrong account on Saturday 25 March 2017 using my cellphone banking, i sent a screenshot to the recepient and she quickly noticed that the account number is different. Monday morning went to FNB Branch for help to reverse the amount. i filled a form left my contact details and emails. Yesterday i got an email saying the reversal was unsucessful. And they provided me with the name and contact numbers for the wrong person that i accidently transffered too and they said i must follow up myself since its my mistake. REALLY NOW!!! The lady who i accidently transffered money to she doest want to talk to me i called her this morning she gave the phone to a guy who threatened me and sweared at me. Now i have lost more than 2Grand</p>
Good day Ms. amgidi
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. amgidi
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***