FNB poor service.

I have been trying to open account for my children and it has been a nightmare. Nobody answers phones. It answers, but cuts you off. The secure communication is a joke. You ask your question and then go into a cue. FNB answers an hour later. If you don't respond withing a few minutes, you get a message stating they have not heard from you. So as a client you have to log in every few minutes into the app to check if there is a message for you. Then eventually someone helps you and informs you that a banker will assist. A few days later nothing and you start calling again. So eventually the accounts are open, but now declaration of address for my kids is an issue. The mailbox I received the request from is full, nobody answers the phone. Perhaps I should go somewhere else??