FNB poor service

I am so hurt by FNB, their service doesn't assist the client at all. On the 4th of July 2020 I woke up to a message that R800 was withdrawn from my premier credit card, I tried to see if I cannot reverse it unfortunately I couldn't so I went to my branch. I was given a number to contact ***** department, which became another expense for me during such a time where salaries are being cut. When I raised the issue: but why should I be the one calling with my own money I was told it because I don't have an FNB Sim card which was strange also because I have a right to use any cellphone network of my choice, and I was not the one who took out money from my account so shouldn't I be assisted by my branch and they call on my behalf to that ***** department because anyway they are one institution. Well I decided let me call because hey at the end of the day it's my problem I have to fix it. The nightmare I experienced with calling FNB its not from this world. First all the menu options allocated do not put you through the department you are looking for thus you end up being moved from pillar to post and while you are waiting the line cuts off so the consultants are aware of this so before they put you through they give a number incase the line cuts off but that process makes start all over again. I lost almost that R800 that was withdrawn from my credit card in making calls to FNB. Eventually when I got through I was told the card was block due to the ***** that incurred okay. A week after the incident I see the money reversed into my credit card I tried to use it but it didn't work due to it being blocked. I call again indicating that I see the money is reversed and I am blocked so can they unblock me, again another story the ***** department doesn't know anything about the reversal they are putting me through to maintainance which didn't know anything about this but they advised I can go to my branch and make a new card. I go again because I need help my time my petrol, I get there it seems I am blocked they cannot assist me with ordering a new card again they tell me I need to call ***** to unblock me cause they can't assist me because there certain numbers which they are not authorized to call. I left the branch again not assisted so I call again this morning 17th July still pillar to post at one stage I was told you have a private banker so contact them, when I am there I am told again no you do not have a private banker. I still have a blocked credit card no assistance from FNB. I have lost all trust and confidence in them, if they are this disorganized how can we even trust that our money is safe with them. I have decided not to pay my credit card this month and maybe it will draw attention to FNB maybe for a change they will call me to let me know what is going on, can they unblock me so I can order a new card. I am totally disappointed and failed by my bank, I will never recommend anyone to use FNB I feel trapped because I still owe my credit card and have an overdraft, if I had funds I would settle everything and move to another bank. Regards Palesa Patience Mashiloane Plettenberg Bay Banch