FNB poor service
I deposited money in my own account because it is cheaper than using the tellers. I used the atm at Cape Town Fores****. The atm told me there was a problem at returned my card keeping the money. When i go inside the teller tells me that i need to WAIT for aftet hours for the atm guys to count the cash before allocating the access to my account. I had deposited the money to book my flight for tomorrow and now I have to wait till midnight to get my money!
Good day Leon,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Leon,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)