1 reviews | Active since Apr 2018
FNB Poor service
I took a loan with FNB 2 months ago and the first debit order was scheduled to go off on the last day of the month (31 July 2018) but someone sent me money on the 20th of July and they decided to debit the money. I called in and the agents there are rude and the second one I spoke to dropped the call. It is such an inconvenience because I had a debit order that was due and now I must have a bad score because FNB took a debit order on an unauthorized day. I was to contact the ombudsmen and dispute their loan for breach of contract. I have been waiting since Friday for a refund and they yet make it my problem. I am so disappointed in them.
Good Day Yanda Zungu ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB loans to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Yanda Zungu ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB loans to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***