1 reviews | Active since Dec 2017
FNB poor service
Two weeks ago I tried to link my FNB account to my Paypal to withdraw from Paypal, it never registered. So today I went into the Kollenade Branch as that was the suggestion to do so if I didnt succeed on my own. So the consultant tells me "you have to do this on a computer with internet"- I just looked at him in amazement as he proceeded to tell me that he was unable to help me link my paypal to my FNB for withdrawal. So I got home today after almost an hour at the bank and tried to link FNB to paypal again, no luck, the money is stuck in Paypal. This is really ridiculous!!!! Paypal has been around for a number of years now and this is how backwards it is to try and get your money out!!!!!!!!!!!
Good day Yvonne Opperman,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Yvonne Opperman,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Yvonne Opperman,
Thank you for your posting.
I am glad to hear that you were assisted and hopefully the matter was addressed according to your satisfaction.
We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***.
We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.
Best Regards,
Hello Peter Complaints Team
Naomi Petersen
*** (option one)
Good day Yvonne Opperman,
Thank you for your posting.
I am glad to hear that you were assisted and hopefully the matter was addressed according to your satisfaction.
We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***.
We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.
Best Regards,
Hello Peter Complaints Team
Naomi Petersen
*** (option one)