FNB poor service

Poor service I called FNB last month after they have debited money in my account with my concern. I spoke with a lady by the name of Zandile. I made an arrangement with FNB that the money that they will debit in my account was going to be R594.00 instead of the the normal installment of R2000 and something... I told the Zandile that they should give me at least 3 months to sort out my finances and FNB after that can be able to deduct the normal installment. Yesterday R594.00 was debited and today R2489.00 was also deducted. Everything we spoke about with Zandile is recorded, I even sent the recording to France (team leader) today . I have been banking with FNB for 9 years now, but the treatment I am getting is not good. I need that money in my bank account today because FNB is greedy how are other companies going to get their money? And how am going to survive this month with my family? Fnb wants me to create more debt from other banks? FNB doesn't look after their clients. I even spoke with my lawyers about this matter. This Zandile now is calling me, she thinks I don't know that she is covering what she had said on that call. She wants to change the story now. I told her that I need the refund I am not going to talk to her. FNB thinks they are smart. I am so angry with this,