Fnb poor service

I was offered services i didnt want and they continued deducting. I no longer work and went to the back during my application process for UIF, i was never adviced on anything (what to do with debit orders). My account is now sitting at -R1000 and counting. Everytime i go to their branch im being put on the phone for an agent to attend to me and have to wait for a long time and told to keep pressing "redial" button. I haven't been assisted till now and the amount still accumulates. Now my unemployment funding is going straight to the bank and not in my hands. I've asked them to go through my call records if they dont believe me but still no help. This got me thinking that the real ******* are not citizens thats making an honest living but bankers sitting behind their computers calling people offering services we didnt ask for now its a problem when I want help. They just want to see us angry and poor!