FNB poor service
<p>My device was sent in for repairs, as it was still under warranty , i received feedback that my device is irreparable and that i will receive a second hand device as a replacement, this is totally unacceptable as i am still paying for the device, i was also told that if the device is faulty i can send it back for repairs and start this whole process again for another month. this is utter ****, i am extremely fustrated that i have had no phone since the end of May, i receive feedback only to be told that i will be getting a second hand phone which was someone elses and i am still expected to keep payng for it. I am also paying insurance for the phone and now will be expected to pay insurance for a second hand phone.</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 963459.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 963459.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Its been almost a week and i was promised that my matter will be resolved, however when i called today, it seems like nothing was done and there is absoulety no progress whatsoever, it seems like however dealt with my matter **** that i would recieved a report witin 24 hours, but wen checked on the system nothing was done. Extremely poor service.
Its been almost a week and i was promised that my matter will be resolved, however when i called today, it seems like nothing was done and there is absoulety no progress whatsoever, it seems like however dealt with my matter **** that i would recieved a report witin 24 hours, but wen checked on the system nothing was done. Extremely poor service.
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
I have received the most substandard service from FNB, it’s been 8 weeks and i have still received the same feedback that was initially given to me, i am extremely tired and frustrated with begging for assistance from FNB. I was told that i will be receiving a "refurbished" (second hand) device since my device is irreparable even though it’s still under warranty and is insured through FNB itself, however i was told that because the fault was a factory fault i cannot claim from insurance, I’m not sure what the point of having insurance is then, besides that i have to now pay for a second hand phone at the price of new phone, which to me is unacceptable, how is this fair practice under the consumer protection act? I haven't heard of Vodacom, MTN or CellC issuing second hand phones to their clients, but it seems that FNB has come to issue substandard services like this to their clients. I am utterly disappointed that no other options was presented to me, FNB speaks about being solution driven in their radio and television ads, especially to their premier clients, but yet all i was told was receiving a second hand phone is the best service they can offer me, what kind of service is that? Even when feedback is given to me, i get emailed not even a courtesy call? The worst of this is that i was told if the second hand device is damaged then they will push for a cancellation for me, meaning they willing to give their client a device that maybe damaged, how is this the best possible service, consider changing your name from First National Bank to Worst National Bank. Unfortunately due to the substandard service i have received as a premier client i will be taking my business elsewhere and will be seeking legal action under the consumer protection act.
I have received the most substandard service from FNB, it’s been 8 weeks and i have still received the same feedback that was initially given to me, i am extremely tired and frustrated with begging for assistance from FNB. I was told that i will be receiving a "refurbished" (second hand) device since my device is irreparable even though it’s still under warranty and is insured through FNB itself, however i was told that because the fault was a factory fault i cannot claim from insurance, I’m not sure what the point of having insurance is then, besides that i have to now pay for a second hand phone at the price of new phone, which to me is unacceptable, how is this fair practice under the consumer protection act? I haven't heard of Vodacom, MTN or CellC issuing second hand phones to their clients, but it seems that FNB has come to issue substandard services like this to their clients. I am utterly disappointed that no other options was presented to me, FNB speaks about being solution driven in their radio and television ads, especially to their premier clients, but yet all i was told was receiving a second hand phone is the best service they can offer me, what kind of service is that? Even when feedback is given to me, i get emailed not even a courtesy call? The worst of this is that i was told if the second hand device is damaged then they will push for a cancellation for me, meaning they willing to give their client a device that maybe damaged, how is this the best possible service, consider changing your name from First National Bank to Worst National Bank. Unfortunately due to the substandard service i have received as a premier client i will be taking my business elsewhere and will be seeking legal action under the consumer protection act.