FNB poor service

I have had the poorest service when phoning FNB in respect of a ***** case I lodged three weeks ago. If you call *****, they say you must speak to debit card disputes. When you speak to debit card disputes, they refer you to *****.

Now, once you get to *****, the ladies ask to put you on hold and then they put the phone down in your ears. This is after you wait 20 minutes per call.

It's sad to see that n bank put such *********** people in these positions. There is absolutely no customer satisfaction.