Fnb poor service

I went today to fnb on 5th Avenue in springs to collect my premier cheque card that I was approved for... When I got there I was given a ticket which was number and gave me an approximate time to wait... Which was 31 minutes, I waited 45minutes to get called. The staff there was not interested, they called customers when they felt like and no one seemed to be bothered about urgency and the integrity of their job and the bank name and brand. When I got called a Landy by the name of ntombi assisted me but she failed to ask me to open the envelope and sign the back of the card, she also didn't tell me anything about this account like what benefit I have and what I can do with it. I even asked for a letter for my HR to send my salary to and she didn't even do that. Very shocked and disappointed with fnb I hope something gets done before people start changing banks.