FNB POOR SERVICE

How pathetic and poor can a bank become. FNB, you have disappointed me to the Nth degree by blocking a brand new account that does not even have one cent in it. Because, according to the consultant on the help line, it is the process and requirement from the bank to block a new account! What nonsense! If the documents required were not provided, yes by all means block the account until all documents have been provided. But if all documents were provided, stop your power game, it hurts your image! It frustrates your clients! It makes them switch banks, as I did because of the same issue from ABSA. No skin of my nose to switch to another bank! Sort out your mess, processes, lack of training, whatever you want to label it! Sort it out! Your customer satisfaction ratings and complaints will not decrease with an attitude like this!