CB
Chrizelda B
1 reviews | Active since Jan 2019
02 Jan 2019, 09:42
Fnb: Poor response to simple request
I have paid up my credit card account and requested FNB on 18 Oct 2018 to close my account. The ref no I received was ********** 46 (Automated response). I telephonically followed up again as FNB did not respond and also requested a nil balance statement. Then I received another ref no ********** . When I followed up my account was in a positive balance. Due to FNB's delaying tactics my acount has been debited with monthly fees for Nov and Dec of which FNB expects me to pay!! Why is it so difficult to close a credit card account? Very upset with the non response. Is this what you think of your clients?
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Replies (2)
FNB (First National Bank)'s replyOfficial
02 Jan 2019, 16:18Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply02 Jan 2019, 16:18
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints Team*** (option one)
CB
Chrizelda B's updateReviewer Update
02 Jan 2019, 16:43Good day, I have logged 2 complaints on your website on prevoius occasions with no response to date. I also logged another complaint just before I posted the review. I refuse to pay the monthly fees, which affects my credit record. Hope this matter will be resolved by 7 Jan 2019 as my next move will be the bank ombudsman.
CB
Chrizelda B's update02 Jan 2019, 16:43
Reviewer Update
Good day, I have logged 2 complaints on your website on prevoius occasions with no response to date. I also logged another complaint just before I posted the review. I refuse to pay the monthly fees, which affects my credit record. Hope this matter will be resolved by 7 Jan 2019 as my next move will be the bank ombudsman.