FNB POOR query process!!***

hi

logged EFT reversal request with FNB. Goods were never delivered and seller dissapeared. I have been emailed from pillar to post. Can FNB not keep half of the back and forth behind closed doors? The seller is still doing the same thing on social media and the meanwhile FNB is wasting my time and their own by moving the buck instead of just helping me.

CRM:***, Tue, Jul 9, 1:13 PM, *** completed dispute form Jul 9, 1:36 PM (8 days ago), debitcarddisputes application completed and attached FNB, debitcarddisputes, Jul 13, 2019, 12:12 AM (4 days ago) Request for an update ***, Sent: 2019/07/15 12:20:14 Please be advised we can only assist where a debit/cheque card was used to perform the transaction

ONLINE/EFT Disputes

Please contact the following Department.

Reversals : *** or Recalls and Reversals: ***

Disputes : *** ( 087 ) ***

Client Support Specialist | FNB Business FNB Building, 2nd Floor, 1 Enterprise Eftdodisputescalation, Jul 15, 2019, 2:10 PM (2 days ago) Are you able to assist with the following? i have been referred by debitcarddisputes who say that they are not able to assist because it was an eft transaction. fnbdigitalrecalls, Jul 16, 2019, 9:20 AM (22 hours ago) fwd all previous forms, attachments ***, Tue, Jul 16, 2:11 PM *** ***, Jul 16, 2019, 2:11 PM (18 hours ago) to me, DebitCardDisputes

Dear Client.

We wish to confirm that we have received a Reversal Request from you dated 15/07/2019.

Kindly complete the attached reversal form should you require assistance pertaining to the reversal of an EFT payment made in error.

Once completed, please submit the reversal form to *** for assistance.

Regards, FNB Digital Recalls.