FNB Poor protocol when changing a username and password for online banking

Having to change my username and login details to be able to do my online banking is very time consuming and frustrating. Now I have to go to an ATM or visit a branch to verify my credentials. Sorry FNB but you are getting worse and worse when it comes to online security. You are inconveniencing your customers. Now with Covid going on, I have to go to the bank, stand in a que and verify my account after you have my ID, my email, my card number, my pin and my cell phone number. What is next, should I do a biometric scan on of these days to be able to change my username and password? Not cool FNB, your system is not user friendly and your service is poor. I will not recommend FNB to any of my friends.