FNB poor processes and unfair treatment

FNB has given me a settlement discount of 30% on my credit card, subsequent to that, I requested the settlement letter and now it’s a third week waiting for that settlement. I am not sure whether that they want the discount to expire by the 30 December 2019.

I also closed my Cheque account at the end of June 2019 and requested a settlement which was provided to me and I made a payment on the 12 July 2019. I had a shock of my life to learn that FNB have not closed the account on their side and I am now owing them the same balance that I paid on the mentioned date.

This is very disappointing from a big giant bank like them and they don’t take me seriously which I find it u fair.

Lastly I settled the vehicle that was finance by them earlier this year and they have not release the car papers for more than 6 months. This is unfair.

I am not sure if they apply the same treatment to their white clients.