FNB poor private clients services

Am really disappointed with FNB private clients services. I was upgraded to private client services from premier credit card and my card was cancelled without notifying me. I never received a notification nor received a private client credit card. This is really inconveniencing as I normally transfer funds from my credit card to cheque account and vice- versa through cell phone banking which doesn't require the use of the card and now I can't do such transactions anymore. I called the customer support service and I was transferred from one department to the other with no success. I trusted FNB and am very disappointed with their services it's really unsatisfactory from a client point of view. Am now determined to move to another bank.