FNB Poor Online and in-store services

There are multiple issues with the service from FNB.

1. I recently purchased a new phone and downloaded the app. I could not access the app because the number the otp was sent to was no longer in function. The email address to receive the otp was and is still in use however no matter jow many times i selected this option I have still not received the otp via email. So I chatted to a 2 people. The first was of no help! The second advised me to login on a PC and change the otp number to the same as my incontact and personal info however this change needs to be approved on the app which I dont have access to because I need an OTP. The online staff for these issues are of no help which isn't their fault.

I was then advised to visit a branch which I did (]FNB Carlswald) no-one approached me tonak if I needed assistance, I took a ticket and numbers that are after me are being seen before me! I do not understand why services are so poor. According to the ticket it's an 18 minute wait, I am here for an hour andb15 minutes. There is 1 counter opened seeing to everyone while people are walking around doing nothing?

I will be moving my business and personal accounts due to this extremely disappointing service.